Frequently Asked Questions

Everything you need to know about your GiveHugz experience.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your claim.

How do I find the right size?

Each product page features a detailed size guide with measurements. If you are between sizes, we recommend sizing up for a more relaxed, 'hug-like' fit.

Are GiveHugz products sustainably made?

Yes, we prioritize ethical manufacturing and use high-quality, eco-friendly fabrics wherever possible to ensure our garments are kind to both you and the planet.

Can I change or cancel my order after it's placed?

Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please contact our support team immediately if you need to make an adjustment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.